Order confirmaiton emails

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  • #2053
    Al
    Guest

    Hi there. I have a problem with order emails never beign received by customers.
    When an order is placed it is logged ok in DukaPress and the shop owner (Admin) receives the ‘order placed’ email notification just fine.
    But..
    The customer does not receive their ‘order placed’ email!
    I’m confident I have set this up ok in settings, but for some reason the email to the customer is never received?

    If I send a ‘payment notification ‘ to the cusotmer it works fine! (the email is received), but no initial order placed email is ever received.

    Can you help?

    Many thanks
    Al

    #2070
    Kelvin
    Keymaster

    Is it possible to get temporary admin access to your site to: duka(at)dukapress.org

    #2108
    Al
    Guest

    Many thanks for getting back to me so quickly Kelvin. Much appreciated. I will send you an email directly.
    Al

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