Bug – Payment Received email not firing?

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  • February 2, 2012 at 2:51 pm #4769
    James
    Guest

    When using PayPal as the payment processor (along with Duka Shipping Pro), the email to the store admin notifying of payment being received does not seem to be firing. I receive only the order placed email.

    Can you investigate this ASAP?

    Thanks

    February 2, 2012 at 6:26 pm #4773
    wham
    Guest

    Hmm, it seems to work on our end.

    Please test here: http://dukapress.org/demo/products/double-vessels/

    (We’ll refund the $0.1 payment 🙂 )

    Have you set up the emails correctly on your installation? See: http://dukapress.org/docs/email-management/

    Also try to make an order and leaving it as “pending” and then completing the order via the order log “manually”
    i.e. change tatsu to paid, then send the email (this option is there when you view an individual order in the order log)

    February 2, 2012 at 7:35 pm #4780
    James
    Guest

    It’s just the payment made admin email that I’m not getting, I’m getting the order email so the email settings are all OK – my email template is setup as per your document – here’s the content:

    Hello,

    You have received a payment from:

    %fname%
    %email%

    This payment is for order %inv%, which can now be dIspatched.

    February 2, 2012 at 7:40 pm #4783
    wham
    Guest

    I dont know what could be wrong, my good man.

    All my testing returns positive results. 🙁

    Are you sure you’re checking the correct email (the default WordPress admin email is where the emails go to)? Maybe it goes to the spam folder?

    Sorry for the silly sounding questions.

    February 2, 2012 at 7:42 pm #4784
    James
    Guest

    I noticed that although the PayPal payment was made, it remained as “pending” in the store. When I manually set the status to ‘Paid’ and clicked to generate the payment email, I received the customer’s version of the email, but still did not get the admin version….

    BTW I am currently using the PayPal sandbox – could this be causing the issue?

    February 2, 2012 at 7:48 pm #4785
    James
    Guest

    Admin email is correct and live – no spam

    February 2, 2012 at 11:27 pm #4797
    wham
    Guest

    Sandbox shouldn’t be the prob 🙁

    Do you possibly have any other plugins that interact with the way WordPress handles emails (e.g. mailpress)?

    May I see the site?

    February 3, 2012 at 3:05 pm #4806
    James
    Guest

    Wham – can you give me your email address and I’ll send you details of the site.

    I don’t have any plugins that would affect the email system, and what seems to be happening is that the order is left at the “pending” state even though the paypal payment has been made. I guess this is why the “payment” email is not triggering.

    February 3, 2012 at 4:37 pm #4807
    wham
    Guest

    Please send to duka(at)dukapress.org

    February 3, 2012 at 5:45 pm #4808
    James
    Guest

    Details sent

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