Bug – Payment Received email not firing?

[James]

When using PayPal as the payment processor (along with Duka Shipping Pro), the email to the store admin notifying of payment being received does not seem to be firing. I receive only the order placed email.

Can you investigate this ASAP?

Thanks

[wham]

Hmm, it seems to work on our end.

Please test here: http://dukapress.org/demo/products/double-vessels/

(We’ll refund the $0.1 payment 🙂 )

Have you set up the emails correctly on your installation? See: http://dukapress.org/docs/email-management/

Also try to make an order and leaving it as “pending” and then completing the order via the order log “manually”
i.e. change tatsu to paid, then send the email (this option is there when you view an individual order in the order log)

[James]

It’s just the payment made admin email that I’m not getting, I’m getting the order email so the email settings are all OK – my email template is setup as per your document – here’s the content:

Hello,

You have received a payment from:

%fname%
%email%

This payment is for order %inv%, which can now be dIspatched.

[wham]

I dont know what could be wrong, my good man.

All my testing returns positive results. 🙁

Are you sure you’re checking the correct email (the default WordPress admin email is where the emails go to)? Maybe it goes to the spam folder?

Sorry for the silly sounding questions.

[James]

I noticed that although the PayPal payment was made, it remained as “pending” in the store. When I manually set the status to ‘Paid’ and clicked to generate the payment email, I received the customer’s version of the email, but still did not get the admin version….

BTW I am currently using the PayPal sandbox – could this be causing the issue?

[James]

Admin email is correct and live – no spam

[wham]

Sandbox shouldn’t be the prob 🙁

Do you possibly have any other plugins that interact with the way WordPress handles emails (e.g. mailpress)?

May I see the site?

[James]

Wham – can you give me your email address and I’ll send you details of the site.

I don’t have any plugins that would affect the email system, and what seems to be happening is that the order is left at the “pending” state even though the paypal payment has been made. I guess this is why the “payment” email is not triggering.

[wham]

Please send to duka(at)dukapress.org

[James]

Details sent

[Author]

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