Archive : Tips

We’ve been experiencing a really weird error where if you install or upgrade DukaPress via FTP it seems to break the whole site and gives an error like this one: Parse error: syntax error, unexpected T_IF in /home/duka1/public_html/demo2/wp-content/plugins/dukapress/php/dp-payment.php on line 1 The...

We’re getting multiple reports that images generated by DukaPress are not working on some sites. In most cases the images used to work just okay but all of a sudden they appear to be broken, just like this: The mos probable cause of this is an issue of timthumb not working properly on your site....

We periodically get people reporting that when they press the “make payment” button on the checkout page, nothing happens. This is a very serious error but unfortunately it has been very difficult for us to fix because it was just impossible to replicate on our end i.e. some of our dear...

We’ve been getting reports of a really weird problem from some people. The problem is: When you click “add to cart”, the cart widget is updated but as soon as you move to another page (or refresh the page) the items in the cart disappear. Weird, eh? Also very painful because it is...

Here’s Part 1. 12. Test. Everything. A lot. You have to make sure that everything works just as you want it to to deliver the best customer experience. 13. Under-promise and over-deliver. This will pleasantly surprise your customers e.g. saying that shipping will take two days but delivering in...

We’re going to do something interesting over the next few days: give out 100 e-commerce tips. We don’t think we want to write a hundred posts about it, so we’ll batch them up. So here goes: Never leave unanswered emails for more than 48 hours, or your will lose the sale. For transparency,...